28. April 2023

CX Forum 2023 Vienna: troy Keynote

We were invited to give a keynote at CX Forum Vienna 2023 about our approach to combining Artificial and Emotional Intelligence. The focus was on how technology supports our purpose as a “Social Responsible Collector”. The annual event brings together CX leaders from all industries in Vienna. This year’s… Read More

24. April 2023

troy is a participant in the InsurLab Accelerator!

The InsurLab Germany Accelerator Program brings innovative startups and scale-ups together with Germany’s leading insurers. The common goal is to promote digitization and innovation in the insurance industry. As a scale-up, we went through a multi-stage application process, had to master several pitches and in the end we are… Read More

14. February 2023

troy @ CCW2023 in Berlin

The CCW is Europe’s largest congress trade fair for innovative customer dialog. The who’s who of service providers and innovators around the topic of Satisfied Customers meets for 4 days in Berlin. We are proud to add an exciting item to the program with an inspiring presentation… Read More

13. November 2022

Google & HDE think: troy is top 3 customer advocate!

The ZukunftHandel initiative, a program of Google and the German Retail Association (Handelsverband Deutschland e.V. – HDE), annually awards companies that achieve outstanding performance in focus areas. We are proud to be among the top 3 customer-centric companies this year! The expert jury recognized our mission to transform… Read More

4. October 2022

troy wins 3x Gold @ DACH CX Awards

We are honored and proud to have won 3x Gold Awards at the DACH Customer Experience Awards 2022. The Judges of international CX-Professionals honored our initiatives in Self-Services, Augmentation of the Collection Experiences and Artificial Intelligence supported live training of Service Agents. Especially noteworthy to them was,… Read More

4. August 2022

troy at the #DigitalDemoDay 2022

As part of the ScaleUp.NRW program, we will be exhibiting at this year’s DigitalDemoDay in Düsseldorf. Together with the other scale-ups of our batch, we are looking forward to the terrific supporting program – and of course many familiar and unfamiliar faces. Of course, we would also like to thank… Read More

29. June 2022

troy at the AI Guild Datalift Summit 2022

Run by AI Guild, the #datalift Summit 2022 took place from June 22nd – 24th in Berlin this year. Run as an industry-professional event for Data Analysts, Artificial Intelligence and Machine Learning experts, the event was co-hosted by Zalando and featured speakers of Zalando,… Read More

3. March 2022

Podcast: “Zukunft des Einkaufens” (Future of retail)

The retail portal Zukunft des Einkaufens runs a successful podcast series that discusses interesting positions and thought-starters from the world of brick-and-mortar – and online – retail. Since customer experience continues to be cited by buyers and sellers as the megatrend and absolutely decisive purchase criterion, Frank… Read More

9. December 2021

troy closes expansion deal with Transaction Capital

We’re enthusiastic and excited that we can finally share the news about our strategic partnership with Transaction Capital Risk Services today. When we started our journey, we decided to focus on excellent Customer Experience and to design the platform for international scalability. This strategy is paying dividends… Read More

19. November 2021

troy wins 2x GOLD at the International Customer Experience Awards 2021

After already winning a Bronze-Medal in 2020, we feel honored and proud for being recognized with 2x Gold at this years’ iCXA International Customer Experience Awards! In the field of over 150+ international corporations, we were able to deliver proof that our customer-centric approach to debt collection… Read More

24. September 2021

troy in the finals of the International Customer Experience Awards 2021

Every year, the International Customer Experience Award iCXA honors outstanding achievements in customer-centric companies in over 30 categories. Due to the large number of increased digital initiatives, the field of competitors grew to over 150 companies and teams last year. We are all the more pleased that… Read More

1. September 2021

MuM on the change in debt collection by the example of troy

How will the new law on the protection of defaulting consumers change receivables management in companies and the face of the debt collection industry? Markt und Mittelstand (MuM) addresses these questions in the current edition. According to MuM, more and more companies are in trouble… Read More

25. August 2021

CEO TODAY honors troy CEO Philip Rürup with CEO Europe Award

Once a year, CEO TODAY magazine presents the CEO Europe Awards to honor selected corporate leaders for outstanding and innovative achievements. After an extensive selection process, a jury of business analysts, business journalists, and industry insiders decides on the winners. This year, in addition to the CEOs of Audi, postNL,… Read More

23. August 2021

Caring debt collectors – F.A.S. about troy

In yesterday’s edition, the Frankfurter Allgemeine Sonntagszeitung takes a closer look into the debt collection industry. In an almost full-page article, business journalist Thomas Klemm reports on the macroeconomic relevance of debt collection, the outdated practices of traditional debt collection agencies, and the critical view of consumer advocates. However, the… Read More

20. July 2021

Outbound-Booster thanks to Mi-Pay

More and more companies are hiring troy to handle four- to five-figure receivables. One instrument that is particularly effective in this receivables segment is outbound calls. The troy_experience relies on automated voice messages to provide customers with the easiest possible access. These are just as effective as phone calls, but… Read More

30. June 2021

Women In AI: Shennon Kehoe from troy is new DACH-Ambassador

We couldn’t be more proud of our very own Shannon Kehoe — who as of today is the new german ambassador for Women in AI Germany, Austria & Switzerland! Women in AI’s mission is to increase female representation and participation in AI. They’re active in over 115 countries… Read More

27. June 2021

troy welcomes new starters of June

The crew is growing on all ends – a warm welcome to our newest starters Denis, Ina, Kevin, Michelle, Nicole, Shannon, and Silvana! Bringing all their individual strengths and talents to the table, we’re very happy they support the company across all departments from Case-Management, Engineering to Machine-Learning. It’s a… Read More

29. March 2021

troy is among the winners of the TechTour FUTURE21 program

TechTour connects the world’s most innovative startups with investors and personalities from venture capital and PE. In the course of a multi-day event, a highly decorated jury of experts awards prizes to the 40 most innovative companies from an applicant field of over 2000 companies. The TechTour… Read More

1. March 2021

troy in gi Geldinstitute: Even debt collection can be customer-friendly

How can banks and insurance companies benefit from friendly, digital debt collection with a consistent focus on customer experience? The professional magazine gi Geldinstitute explores these and other questions in a recent interview with Philip Rürup, Founder & CEO of the FinTech startup troy, in its online… Read More

9. December 2020

troy Company Winner in the TechTour DeepTech Program!

More than 300 European start-ups applied for the TechTour Deep Tech Program, 50 of which were finally selected. This exclusive selection was presented to a jury of experts on November 25, 26 and 27, who in turn selected around 20 European companies as “Company Winners”. And we are one of… Read More

25. November 2020

troy netherlands at virtual credit expo

Since February 2020 we have a branch in the Netherlands. It is managed and developed by Daniela Straube. Now troy netherlands is participating for the first time and only virtually at credit expo, the most important trade fair for credit management in the Netherlands. Journalist Marcel Wiedenbrugge, who… Read More

24. November 2020

International Customer Experience Award in bronze!

Since November 11th, 2020, the “troy experience” can be called Award-winning. After an extensive review and selection process by a committee of high-ranking customer experience experts, we were invited to the finals of the iCXA20, the International Customer Experience Awards 2020, on this day. With that, we were… Read More

20. November 2020

Interview with troy founder Philip Rürup on RP Online

Triggered by the recently announced financing round, the Rheinische Post wanted to go in depth and understand more precisely how troy reinvents debt collection. Florian Rinke, editor in the economics department of the Rheinische Post, has therefore interviewed Philip Rürup. In his article (only in german) he summarizes “Wie troy… Read More

26. October 2020

troy in the Handelsblatt on new customer orientation in debt collection

The Handelsblatt interviewed our co-founder and MD Philip Rürup and asked what individual offers troy makes in the debt collection process. In March 2020, facing the emerging corona crisis, troy had already launched the #troy_together initiative, which considerably increases the scope for personal agreements between clients and customers. The article… Read More

24. September 2020

troy announced as Finalist of the International Customer Experience Awards

Another reason to celebrate: for the second time this year, troy has reached the final for a prestigious award. Following the “FinTech Germany Award”, the “International Customer Experience Award” has now announced the finalists for the coveted award: troy is the only debt collection company on the list, alongside… Read More

18. June 2020

Dreamteam Risk Management and Debt Collection in the FAZ

The publishing house Mediaplanet is dedicating a special supplement to the topic of “Risk Management”, which was published today in the FAZ subscriber edition in the guide of the same name. In this “guide to safe management in stormy times”, experts from business and associations point out… Read More

4. June 2020

troy on the shortlist for the FinTech Germany Award 2020

The FinTech Startup troy is on the shortlist for the FinTech Germany Award 2020. 220 applications were shortlisted on the basis of the assessments of a 19-member expert jury and with the use of a complex point system. troy is one of a total of 43 start-ups… Read More

27. April 2020

FinTech Startup troy nominated for the F10 Accelerator Program

troy has been selected as one of 12 FinTech startups for the F10 Scaleup Program, which will start in May 2020. More than 80 international start-ups with high earnings potential applied to participate in the three-month boot camp. In this accelerator programme, troy will have the opportunity to… Read More

7. January 2020

Daniela Straube joins the management board of FinTech startup troy

PRESS RELEASE Lippstadt/Hamburg, January 7, 2020 – FinTech startup troy is expanding its management team, underlining its growth ambitions. On January 1, 2020, Daniela Straube (42) became a member of the executive board, joining the founders Till Völzke and Philip Rürup as well as CTO Gunnar Zarncke. The… Read More

25. November 2019

FinTech troy Successfully Completes Series A Financing Round

PRESS RELEASE Lippstadt / Hamburg, October 29, 2019– FinTech company troy, which specializes in customer-friendly debt collection, has successfully completed its second round of financing, raising a medium-sized seven-digit amount. troy completed the funding round with the help of four new investors: eCAPITAL, BORN2GROW, Avala Capitaland… Read More