19. November 2021

troy wins 2x GOLD at the International Customer Experience Awards 2021

After already winning a Bronze-Medal in 2020, we feel honored and proud for being recognized with 2x Gold at this years’ iCXA International Customer Experience Awards!

In the field of over 150+ international corporations, we were able to deliver proof that our customer-centric approach to debt collection is a global top-play. Two judge panels of internationally renowned Finance- and CX-professionals were considering our efforts to reduce shame and guilt in the collection process a game-changer for the customer and business partner alike.

In the awarded categories

  • Best Digital Customer Experience – Financial Services

  • Customers at the Heart of Everything™ – under 1,000 employees

the jury stated:

“(…)This is not an easy business to be in but great to see how you managed to take an approach that treats people with respect; it looks like the more empathetic approach is paying off. Good to see that staff have AI-driven tools, providing suggested languages and services. Also, the way that the organization defined ‘innovation’ really seemed to be remarkably integrated into customers’ demands and needs. Brilliant.”

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