Friendly & successful!

Friendly & successful!

Decades of debt collection experience

We’re dedicated to maintaining your customer relationships. At the same time, our primary focus is on successfully collecting your debt. After all, only paying customers are worth keeping.

Our team provides decades of experience in debt collection to ensure the highest quality standards. From pre-trial dunning to judicial debt collection, including out-of-court stages and long term monitoring of your titled claims, we’ll make sure your receivables are recovered effectively.

Decades of debt collection experience

Customer experience for improved recovery rates

A positive customer experience involves more than just a friendly customer approach. We optimise usability and conversion through easy-to-understand communication, simple online features, and by offering numerous payment methods.

Instead of online/mobile first, we segment your customers with the aid of multichannel technologies. We therefore contact each customer in the way that suits them best. We also personalize all messaging based on external data, context information, and machine learning. With our personalized approach, we consistently exceed industry-leading recovery rates.

Customer experience for improved recovery rates

Easier recovery through modern tools

Our collaboration tools streamline communication between your business and ours. We only ask questions once thanks to our knowledge management systems that keep answers on file. Our client portal offers full transparency, so you can follow every step of the process for each individual case. It’s the faster, easier way to handle debt recovery!

Easier recovery through modern tools
Learn more about the troy_experience!