28. April 2023

CX Forum 2023 Vienna: troy Keynote

We were invited to give a keynote at CX Forum Vienna 2023 about our approach to combining Artificial and Emotional Intelligence. The focus was on how technology supports our purpose as a “Social Responsible Collector”. The annual event brings together CX leaders from all industries in Vienna. This year’s… Read More

24. April 2023

troy is a participant in the InsurLab Accelerator!

The InsurLab Germany Accelerator Program brings innovative startups and scale-ups together with Germany’s leading insurers. The common goal is to promote digitization and innovation in the insurance industry. As a scale-up, we went through a multi-stage application process, had to master several pitches and in the end we are… Read More

14. February 2023

troy @ CCW2023 in Berlin

The CCW is Europe’s largest congress trade fair for innovative customer dialog. The who’s who of service providers and innovators around the topic of Satisfied Customers meets for 4 days in Berlin. We are proud to add an exciting item to the program with an inspiring presentation… Read More

13. November 2022

Google & HDE think: troy is top 3 customer advocate!

The ZukunftHandel initiative, a program of Google and the German Retail Association (Handelsverband Deutschland e.V. – HDE), annually awards companies that achieve outstanding performance in focus areas. We are proud to be among the top 3 customer-centric companies this year! The expert jury recognized our mission to transform… Read More

4. October 2022

troy wins 3x Gold @ DACH CX Awards

We are honored and proud to have won 3x Gold Awards at the DACH Customer Experience Awards 2022. The Judges of international CX-Professionals honored our initiatives in Self-Services, Augmentation of the Collection Experiences and Artificial Intelligence supported live training of Service Agents. Especially noteworthy to them was,… Read More

4. August 2022

troy at the #DigitalDemoDay 2022

As part of the ScaleUp.NRW program, we will be exhibiting at this year’s DigitalDemoDay in Düsseldorf. Together with the other scale-ups of our batch, we are looking forward to the terrific supporting program – and of course many familiar and unfamiliar faces. Of course, we would also like to thank… Read More

29. June 2022

troy at the AI Guild Datalift Summit 2022

Run by AI Guild, the #datalift Summit 2022 took place from June 22nd – 24th in Berlin this year. Run as an industry-professional event for Data Analysts, Artificial Intelligence and Machine Learning experts, the event was co-hosted by Zalando and featured speakers of Zalando,… Read More

3. March 2022

Podcast: “Zukunft des Einkaufens” (Future of retail)

The retail portal Zukunft des Einkaufens runs a successful podcast series that discusses interesting positions and thought-starters from the world of brick-and-mortar – and online – retail. Since customer experience continues to be cited by buyers and sellers as the megatrend and absolutely decisive purchase criterion, Frank… Read More

19. November 2021

troy wins 2x GOLD at the International Customer Experience Awards 2021

After already winning a Bronze-Medal in 2020, we feel honored and proud for being recognized with 2x Gold at this years’ iCXA International Customer Experience Awards! In the field of over 150+ international corporations, we were able to deliver proof that our customer-centric approach to debt collection… Read More

24. September 2021

troy in the finals of the International Customer Experience Awards 2021

Every year, the International Customer Experience Award iCXA honors outstanding achievements in customer-centric companies in over 30 categories. Due to the large number of increased digital initiatives, the field of competitors grew to over 150 companies and teams last year. We are all the more pleased that… Read More