News

13. November 2022

Google & HDE think: troy is top 3 customer advocate!

The ZukunftHandel initiative, a program of Google and the German Retail Association (Handelsverband Deutschland e.V. – HDE), annually awards companies that achieve outstanding performance in focus areas. We are proud to be among the top 3 customer-centric companies this year! The expert jury recognized our mission to transform… Read More

4. October 2022

troy wins 3x Gold @ DACH CX Awards

We are honored and proud to have won 3x Gold Awards at the DACH Customer Experience Awards 2022. The Judges of international CX-Professionals honored our initiatives in Self-Services, Augmentation of the Collection Experiences and Artificial Intelligence supported live training of Service Agents. Especially noteworthy to them was,… Read More

4. August 2022

troy at the #DigitalDemoDay 2022

As part of the ScaleUp.NRW program, we will be exhibiting at this year’s DigitalDemoDay in Düsseldorf. Together with the other scale-ups of our batch, we are looking forward to the terrific supporting program – and of course many familiar and unfamiliar faces. Of course, we would also like to thank… Read More

29. June 2022

troy at the AI Guild Datalift Summit 2022

Run by AI Guild, the #datalift Summit 2022 took place from June 22nd – 24th in Berlin this year. Run as an industry-professional event for Data Analysts, Artificial Intelligence and Machine Learning experts, the event was co-hosted by Zalando and featured speakers of Zalando,… Read More

3. March 2022

Podcast: “Zukunft des Einkaufens” (Future of retail)

The retail portal Zukunft des Einkaufens runs a successful podcast series that discusses interesting positions and thought-starters from the world of brick-and-mortar – and online – retail. Since customer experience continues to be cited by buyers and sellers as the megatrend and absolutely decisive purchase criterion, Frank… Read More

19. November 2021

troy wins 2x GOLD at the International Customer Experience Awards 2021

After already winning a Bronze-Medal in 2020, we feel honored and proud for being recognized with 2x Gold at this years’ iCXA International Customer Experience Awards! In the field of over 150+ international corporations, we were able to deliver proof that our customer-centric approach to debt collection… Read More

24. September 2021

troy in the finals of the International Customer Experience Awards 2021

Every year, the International Customer Experience Award iCXA honors outstanding achievements in customer-centric companies in over 30 categories. Due to the large number of increased digital initiatives, the field of competitors grew to over 150 companies and teams last year. We are all the more pleased that… Read More