The CCW is Europe’s largest congress trade fair for innovative customer dialog. The who’s who of service providers and innovators around the topic of Satisfied Customers meets for 4 days in Berlin.

We are proud to add an exciting item to the program with an inspiring presentation on “Satisfied Customers in Debt Collection – thanks to Augmented Contact Center”.
In his presentation, our COO Johannes Weweler explains how we use AI for live coaching of our service agents and what added value this has for our clients and end customers.

In addition, there is a very readable blog post by Johannes, which explains our troy approach in an entertaining way.