The retail portal Zukunft des Einkaufens runs a successful podcast series that discusses interesting positions and thought-starters from the world of brick-and-mortar – and online – retail. Since customer experience continues to be cited by buyers and sellers as the megatrend and absolutely decisive purchase criterion, Frank Rehme talked at length with our CCO Jochen Schüßler about our approach.

Together, the two of them illustrate very well why a positive customer experience does not end at the checkout, but must be a real USP, especially in the financial processes.

Why we really need to talk about a positive “financial experience” and how financial decision-makers can contribute a real digitalization boost in their organization with the troy platform, you can listen to here: ZDE Podcast