9. December 2021
troy closes expansion deal with Transaction Capital
We’re enthusiastic and excited that we can finally share the news about our strategic partnership with Transaction Capital Risk Services today.
When we started our journey, we decided to focus on excellent Customer Experience and to design the platform for international scalability. This strategy is paying dividends now. Our platform approach has allowed us to partner with a regional debt collection leader such as Transaction Capital while achieving an internationally homogeneous, optimal customer experience.
Transaction Capital is a South Africa–listed financial services company and its business unit “Transaction Capital Risk Services” (TCRS) is active in receivables management in the South African and Australian markets. For troy’s international clients, this means that the troy_experience will
also be available in Australia and South Africa to optimize recovery rates and customer retention.
Furthermore, the cooperation aims to combine the tangible collection advantages of troy’s approach with the financial strength and pricing experience of Transaction Capital to purchase non-performing loans (NPL) at scale.
Stephan Venter, Group Executive of Transaction Capital Risk Services (TCRS), expects great things from the partnership:
“Thanks to best–in–class performance, TCRS is the market–leading debt collection provider in South Africa, and we are also among the leading service providers in Australia. The partnership with troy will enable us to tap into the ‘early collection’ segment in our core markets and strengthen our regional expansion into Europe and the US.”