4. October 2022
We are honored and proud to have won 3x Gold Awards at the DACH Customer Experience Awards 2022. The Judges of international CX-Professionals honored our initiatives in Self-Services, Augmentation of the Collection Experiences and Artificial Intelligence supported live training of Service Agents. Especially noteworthy to them was,… Read More
3. March 2022
The retail portal Zukunft des Einkaufens runs a successful podcast series that discusses interesting positions and thought-starters from the world of brick-and-mortar – and online – retail. Since customer experience continues to be cited by buyers and sellers as the megatrend and absolutely decisive purchase criterion, Frank… Read More
24. September 2021
Every year, the International Customer Experience Award iCXA honors outstanding achievements in customer-centric companies in over 30 categories. Due to the large number of increased digital initiatives, the field of competitors grew to over 150 companies and teams last year. We are all the more pleased that… Read More
1. September 2021
How will the new law on the protection of defaulting consumers change receivables management in companies and the face of the debt collection industry? Markt und Mittelstand (MuM) addresses these questions in the current edition. According to MuM, more and more companies are in trouble… Read More
20. July 2021
More and more companies are hiring troy to handle four- to five-figure receivables. One instrument that is particularly effective in this receivables segment is outbound calls. The troy_experience relies on automated voice messages to provide customers with the easiest possible access. These are just as effective as phone calls, but… Read More
23. June 2021
How can digitalisation help to lift debt collection processes into the New Normal? And what impact does this have on customers, clients and employees? CallCenter Profi explores these and other questions in a recent article and provides exciting insights into the numerous facets of the troy_experience. Read More
6. June 2021
On June 6th the Digital Experience Awards announced their 2021 finalists and we are more than honored to be among the shortlisted companies in the category Digital Team Of The Year. The Jury honors our successful efforts on improving all of our internal OKRs and KPIs by… Read More
1. March 2021
How can banks and insurance companies benefit from friendly, digital debt collection with a consistent focus on customer experience? The professional magazine gi Geldinstitute explores these and other questions in a recent interview with Philip Rürup, Founder & CEO of the FinTech startup troy, in its online… Read More
18. November 2020
PRESS RELEASE Lippstadt / Hamburg, 18 November 2020 – FinTech troy, that specialises in customer-friendly, digital debt collection, has successfully concluded its third round of financing. With Hannover Digital Investments GmbH, the venture capital company of insurance group HDI GROUP, the start-up has gained a partner from the insurance sector,… Read More
26. October 2020
The Handelsblatt interviewed our co-founder and MD Philip Rürup and asked what individual offers troy makes in the debt collection process. In March 2020, facing the emerging corona crisis, troy had already launched the #troy_together initiative, which considerably increases the scope for personal agreements between clients and customers. The article… Read More
19. October 2020
The next milestone in the partnership between SAP and the FinTech start-up troy: troy is the first collection company to be listed in the SAP App Center. SAP customers now have even easier access to Europe’s friendliest debt collection service and can use troy’s services quickly and without setup… Read More
24. September 2020
Another reason to celebrate: for the second time this year, troy has reached the final for a prestigious award. Following the “FinTech Germany Award”, the “International Customer Experience Award” has now announced the finalists for the coveted award: troy is the only debt collection company on the list, alongside… Read More
31. July 2020
What makes companies fit for the future? In the +3 magazine of the Süddeutsche Zeitung, Philip Rürup, Founder & MD of troy, answers this question for debt collection. “Friendly and digital” is synonymous with the combination of debt collection and customer experience. Customers are addressed in a respectful manner… Read More
8. July 2020
PRESS RELEASE Lippstadt / Hamburg, 8 July 2020 – The FinTech start-up troy, which specialises in digital, customer-friendly debt collection, is expanding in Europe. From now on, troy is represented with its own subsidiary in the Netherlands. With this first office outside of Germany, FinTech is underlining its conviction that… Read More
1. July 2020
PRESS RELEASE Hamburg / Lippstadt, 1 July 2020 – The FinTech start-up troy is expanding its management. Jochen Schüßler will strengthen the existing management team with immediate effect in the newly created position of CCO, Chief Commercial Officer. He is responsible for sales and compliance and will take over the… Read More
18. June 2020
The publishing house Mediaplanet is dedicating a special supplement to the topic of “Risk Management”, which was published today in the FAZ subscriber edition in the guide of the same name. In this “guide to safe management in stormy times”, experts from business and associations point out… Read More
4. June 2020
The FinTech Startup troy is on the shortlist for the FinTech Germany Award 2020. 220 applications were shortlisted on the basis of the assessments of a 19-member expert jury and with the use of a complex point system. troy is one of a total of 43 start-ups… Read More
27. April 2020
troy has been selected as one of 12 FinTech startups for the F10 Scaleup Program, which will start in May 2020. More than 80 international start-ups with high earnings potential applied to participate in the three-month boot camp. In this accelerator programme, troy will have the opportunity to… Read More
7. April 2020
The FinTech Startup troy reacts to the current corona crisis and launches the initiative troy_together. With modified processes, new qualifications and economic commitment, troy is taking on responsibility in times of crisis. Philip Rürup, Founder & MD: “We founded troy to make debt collection customer-friendly. Read More
7. January 2020
PRESS RELEASE Lippstadt/Hamburg, January 7, 2020 – FinTech startup troy is expanding its management team, underlining its growth ambitions. On January 1, 2020, Daniela Straube (42) became a member of the executive board, joining the founders Till Völzke and Philip Rürup as well as CTO Gunnar Zarncke. The… Read More
19. December 2019
PRESS RELEASE Lippstadt / Hamburg, 17 December 2019 – The FinTech startup troy, which specializes in customer-friendly debt collection, has developed a solution for the integration of its debt collection services into the finance module of SAP, the market leader in business software. The integration allows SAP clients to… Read More
25. November 2019
PRESS RELEASE Lippstadt / Hamburg, October 29, 2019– FinTech company troy, which specializes in customer-friendly debt collection, has successfully completed its second round of financing, raising a medium-sized seven-digit amount. troy completed the funding round with the help of four new investors: eCAPITAL, BORN2GROW, Avala Capitaland… Read More
