28. April 2023
We were invited to give a keynote at CX Forum Vienna 2023 about our approach to combining Artificial and Emotional Intelligence. The focus was on how technology supports our purpose as a “Social Responsible Collector”. The annual event brings together CX leaders from all industries in Vienna. This year’s… Read More
3. March 2022
The retail portal Zukunft des Einkaufens runs a successful podcast series that discusses interesting positions and thought-starters from the world of brick-and-mortar – and online – retail. Since customer experience continues to be cited by buyers and sellers as the megatrend and absolutely decisive purchase criterion, Frank… Read More
4. October 2021
Focus Online reports in a short article about troy and the shift that is going through the debt collection industry. The article focuses in particular on our customer-friendly self-service solutions. We can gladly forgive the fact that the article still erroneously refers to “clients” and “debtors” here… Read More
24. September 2021
Every year, the International Customer Experience Award iCXA honors outstanding achievements in customer-centric companies in over 30 categories. Due to the large number of increased digital initiatives, the field of competitors grew to over 150 companies and teams last year. We are all the more pleased that… Read More
1. September 2021
How will the new law on the protection of defaulting consumers change receivables management in companies and the face of the debt collection industry? Markt und Mittelstand (MuM) addresses these questions in the current edition. According to MuM, more and more companies are in trouble… Read More
23. June 2021
How can digitalisation help to lift debt collection processes into the New Normal? And what impact does this have on customers, clients and employees? CallCenter Profi explores these and other questions in a recent article and provides exciting insights into the numerous facets of the troy_experience. Read More
6. June 2021
On June 6th the Digital Experience Awards announced their 2021 finalists and we are more than honored to be among the shortlisted companies in the category Digital Team Of The Year. The Jury honors our successful efforts on improving all of our internal OKRs and KPIs by… Read More
1. March 2021
How can banks and insurance companies benefit from friendly, digital debt collection with a consistent focus on customer experience? The professional magazine gi Geldinstitute explores these and other questions in a recent interview with Philip Rürup, Founder & CEO of the FinTech startup troy, in its online… Read More
18. November 2020
PRESS RELEASE Lippstadt / Hamburg, 18 November 2020 – FinTech troy, that specialises in customer-friendly, digital debt collection, has successfully concluded its third round of financing. With Hannover Digital Investments GmbH, the venture capital company of insurance group HDI GROUP, the start-up has gained a partner from the insurance sector,… Read More
26. October 2020
The Handelsblatt interviewed our co-founder and MD Philip Rürup and asked what individual offers troy makes in the debt collection process. In March 2020, facing the emerging corona crisis, troy had already launched the #troy_together initiative, which considerably increases the scope for personal agreements between clients and customers. The article… Read More
19. October 2020
The next milestone in the partnership between SAP and the FinTech start-up troy: troy is the first collection company to be listed in the SAP App Center. SAP customers now have even easier access to Europe’s friendliest debt collection service and can use troy’s services quickly and without setup… Read More
24. September 2020
Another reason to celebrate: for the second time this year, troy has reached the final for a prestigious award. Following the “FinTech Germany Award”, the “International Customer Experience Award” has now announced the finalists for the coveted award: troy is the only debt collection company on the list, alongside… Read More
